Refund policy

Return & Exchange Policy

At Kuka Bath, customer satisfaction is our top priority. If you're not fully satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order, subject to the terms below:

Eligibility for Returns & Exchanges

• Products must be unused, uninstalled, in their original condition and packaging, with the original receipt included.
• Returns will not be accepted for items that are used, damaged, installed, missing packaging, or without a valid proof of purchase.
• Non-returnable items include (but are not limited to):
  • Bathroom Vanities
  • Countertops
  • Shower Glass Doors
  • Toilets
  • Bathtubs
  • PVC Material Products
  • Final sale or clearance items

Refunds

If your return is approved, a refund will be issued to your original method of payment. Please note, original shipping fees are non-refundable unless the return is due to our error.

How to Initiate a Return

To request a return or exchange, please contact our team within 14 days of receiving your order:

📞 Call: 647-525-5198
📧 Email: kukabath@gmail.com

Customer Notice

Please double-check the product dimensions, specifications, and color before purchasing. If you're unsure, we recommend consulting our sales team prior to placing your order.

Kuka Bath is not responsible for returns due to incorrect size, specifications, or color preferences.